Refund Policy

Last updated: [INSERT DATE]

1. Principle

Our fees are professional service fees. What is refundable depends on how much work has been performed and whether government fees have already been paid to an authority on your behalf.

2. Government fees are non-refundable

Once a government fee, stamp duty or statutory charge has been paid to an authority (MCA, GSTN, Income Tax Department, Trade Marks Registry or similar), it cannot be recovered by us and is not refundable under any circumstances, including where an application is rejected or objected to.

3. Professional fees

Before work commences

If you cancel before we begin work on your engagement, you are eligible for a refund of [INSERT % — e.g. 100%] of professional fees paid, less any payment gateway charges.

After work has commenced

Where document preparation, review or drafting has begun, we may retain a proportion of the professional fee reflecting work completed. Indicative basis: [INSERT YOUR SLAB — e.g. up to 25% retained if documents prepared but not filed].

After filing / submission

Once an application or return has been submitted to an authority, professional fees are not refundable, as the service has been delivered.

4. Rejections and objections

A rejection, objection or query raised by an authority does not by itself entitle you to a refund, as approval is outside our control. Where a rejection results from a demonstrable error on our part, we will [INSERT REMEDY — e.g. re-file at no additional professional fee].

5. Delays caused by incomplete information

Where an engagement stalls because requested documents or approvals are not provided, we will follow up. If no response is received within [INSERT PERIOD], the engagement may be closed and fees treated in accordance with section 3.

6. How to request a refund

1. Email info@efilingsbharat.com with your name, phone number, service, and reason.
2. We acknowledge within [INSERT TIMEFRAME — e.g. 2 working days].
3. Approved refunds are processed within [INSERT TIMEFRAME — e.g. 7–10 working days] to the original payment method.

7. Special note on ISO certification and third-party bodies

Where a service involves an external accredited certification body or registry, that body's own fees and refund rules apply in addition to ours and may be non-refundable independently of this policy.

8. Contact for disputes

[LEGAL REVIEW REQUIRED: confirm this policy is consistent with the Consumer Protection Act, 2019 and any e-commerce rules applicable to your business, and with your payment gateway's chargeback terms.]